Tickets and incidents

Tickets and incidents

Tickets and incidents

Resolve tickets and incidents faster with automation

Resolve tickets and incidents faster with automation

Prioritize tickets based on urgency

Prioritize tickets based on urgency

Ensure coordinated responses

Ensure coordinated responses

Focus on critical issues, not admin tasks

Focus on critical issues, not admin tasks

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Zapier is trusted by over 2.2 million companies worldwide

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Smooth communication, coordinated responses

Tech stacks can be complex, but that doesn't mean your responses have to be. Use automation to connect all your tools and deliver quicker, more coordinated responses.

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Faster speed to resolution

Zapier can create new support tickets no matter where they come from. Your team won't need to manually set up each ticket—instead, they can focus on faster ticket resolution and improving stakeholder satisfaction.

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Focus on the technical issues, not the admin ones

By automating repetitive tasks like ticket creation and routing, you can reduce clerical errors while keeping your data accurate and up-to-date—improving your speed to resolution.

Smoother, faster incident management with Zapier

Smoother, faster incident management with Zapier

Smoother, faster incident management with Zapier

Connect all your tools

With 7,000+ integrations on our platform, you can add tickets and send updates no matter what tools your teams are using.

Powerful customization

Use advanced features like Paths and Filters to route tickets where they need to go.

The speed of automation

One-minute update times on paid plans means new tickets are added (and resolved) faster.